TERMS & CONDITIONS

• How to Book: You can book online by following the links on the website or by emailing lavinia@hagandbone.com.

• Securing Your Place: Early booking is recommended to secure your spot on any sanctuary or course. Your booking isn't confirmed until we receive your required deposit or full fee payment. Please check individual sanctuary/course pages for specific booking fees and payment schedules.

• Clarity Call Requirement: To ensure our retreats and offerings are the right fit for your needs, a 20-minute confidential Clarity Call is required before booking. This allows us to ensure the retreat is suitable for you and to support the integrity of the group.

• Application Refusal: Hag and Bone reserves the right to refuse applications and accept only those deemed acceptable for the course or sanctuary. This is at our sole discretion, and final decisions are non-negotiable.

• Confirmation: Once your place is booked and confirmed, you'll receive a written confirmation, further details about the sanctuary or immersion, a packing list, and travel instructions.

These terms apply specifically to all residential sanctuaries and in-person courses.

• Payment Schedule: Where deposits are accepted, a minimum of 50% of fees will secure your place, and all deposits are non-refundable. The balance of fees is due no later than 8 weeks prior to the sanctuary or course commencement. If you've opted for split payments, it's your responsibility to settle outstanding payments by the specified due dates.

• Hag and Bone Cancellation Policy: In the unlikely event that Hag and Bone must cancel a sanctuary or course for any reason, all registered participants will receive a full refund of all payments made.

• Participant Cancellations - All Sales Final: Due to the small, intimate, and carefully curated nature of Hag and Bone sanctuaries and courses, once your booking is confirmed, all sales are final. We are unable to offer refunds, in part or in full, for any reason if you need to cancel your participation.

• Substance Policy: For the safety, integrity, and profound holding of the group within our sacred space, a strict no alcohol or other drugs policy is in effect for the entire duration of the sanctuary or course. Should a participant be unable to uphold this policy, they will be asked to leave immediately, with no refund given.

• Attendee Responsibility & Suitability: It is the responsibility of each attendee to ensure they have sufficient support for their emotional, physical, and spiritual well-being throughout the course or sanctuary Course facilitators reserve the right to refuse or withdraw admittance of any attendee at their discretion if their participation is deemed unsuitable for the group dynamic or individual's well-being. Final decisions are non-negotiable.

• Copyright: All course materials, handouts, videos, and email correspondence are copyrighted to Lavinia Wilde (Hag and Bone) or the associated teacher. They may not be reproduced, distributed, or used in any form (physical, digital, or otherwise) without explicit written permission from the copyright holder, except for personal study by the individual enrolled in the specific course.

• Access: Full course or video fees must be received before access to an online course or video will be granted.

• Refunds: All online course and video purchase fees are non-refundable, as course materials and access to videos are provided upon payment.

These apply to all in-person sanctuaries and courses.

• Smoking Policy: No smoking is allowed within any of the buildings.

• Personal Property: Hag and Bone does not assume responsibility for guests’ personal property.

• Pets: Pets cannot be accommodated at our events.

• Personal Space & Well-being: All attendees are expected to hold their own space for the duration of the course and manage their own physical, emotional, and spiritual well-being.

• Addressing Concerns: To protect the learning environment for all attendees, any complaints about the course, other students, or facilitators must be addressed directly to Lavinia Wilde via lavinia@hagandbone.com.

All attendees to online and in-person courses and sanctuaries take full responsibility for their own actions and the results of them. Hag and Bone takes no responsibility for actions or behaviour by any participant deemed unethical or unsafe, or which result in psychological or physical disturbance.

• Copyright: All website images and content are copyrighted to Hag and Bone and may not be used in any form, whether physical, digital, or otherwise, without explicit written permission from the copyright holder.

• External Links: Our website may contain links to other websites of interest. However, once you use these links to leave our site, please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the website in question.

• Information Accuracy: All information on this website is correct at the time of publication. We reserve the right to make alterations should circumstances require it.

This Privacy Policy explains how Hag and Bone collects, uses, protects, and discloses your personal information when you use our website and services. We are committed to ensuring your privacy is protected and comply with GDPR law.

1. What Information Do We Collect?

As a visitor to this site, you may provide us with personal information such as your name, address, telephone number, and email address when you:

• Fill out a form (e.g., contact form, inquiry form).

• Book a ticket or course.

• Complete the short questionnaire for clarity calls.

This information is collected for internal administrative purposes and to fulfil your booking or inquiry. Mandatory information (marked as such on forms) is limited to what's essential for the service (e.g., full name, email address, postal address for ticket sales). You can request that any completed clarity call questionnaires be deleted at any time.

2. How We Use Your Information

We process your personal details to:

• Send you tickets, confirmations, and essential information electronically.

• Maintain accurate records for administrative purposes.

• Send you promotional material about our other related services or products, only if you have explicitly opted-in to receive such communications. You can opt-out of our mailing list at any time by sending us an email or using the unsubscribe link in our newsletters.

3. Who We Share Your Information With

We do not sell, distribute, or lease your personal information to third parties for their independent use unless we are required by law to do so.

We do share your information with necessary third-party service providers (data processors) who perform functions on our behalf to operate our business. These include:

• Payment Processors (e.g., PayPal): Payment details are handled securely by PayPal and are never gathered or accessed by us directly. Please refer to PayPal's privacy policy for more information on how they protect your banking details.

• Website Hosting Providers: To host our website and its data.

• Email Marketing Service Providers: To manage and send our newsletters and communications (if you've opted in).

• Online Booking Systems: To facilitate your course and sanctuary bookings.

These third parties are contractually obligated to protect your information and process it only for the purposes we specify.

4. How We Protect Your Information

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We follow the Information Commissioner’s Office’s recommendations for our own data security.

5. Your Rights Regarding Your Information

You have specific rights concerning your personal data under GDPR. These include:

• The right to a copy of the information we hold about you.

• The right to request that inaccurate personal data be rectified or destroyed. We welcome any amendments you suggest, as we are obligated to keep collected data as accurate as reasonably possible.

• The right to request the deletion or removal of your personal information (the 'right to be forgotten') where there is no compelling reason for its continued processing.

• The right to object to processing of your personal data for direct marketing purposes.

You can access, amend, or ask us to remove your personal information at any time by emailing lavinia@hagandbone.com.

6. How We Use Cookies

We do not directly monitor or collect data from cookies for personalised tracking or marketing purposes. Our website platform and third-party services (like payment processors or embedded content) may use essential cookies for website functionality.

You can choose to accept or decline cookies through your web browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.